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 PRIVACY POLICY   SHIPPING POLICY   RETURN POLICY   TERMS OF USE 

To receive full credit, you must return the parts ordered within 30 days of receipt. All returns must be approved by genuineaudiparts.com We want you to be satisfied with your purchase. If for any reason you choose to return your purchase, we will give full credit, less shipping. (Special orders are subject to 10% restocking charge) There are no returns on electrical parts. Parts returned must be new, uninstalled and in all original packaging. No credit will be issued for parts that have been installed or discontinued/closeouts.

 

Any damage claims or losses must be made with the carrier.  You can contact FedEx at 1-800-GOFEDEX to initiate claim. 

 

  

 We cannot assure order accuracy without a VIN (vehicle identificaton number).  It is highly recommended that when prompted to enter it, you do so.

 

 While we strive to keep our pricing accurate, we cannot always guarantee the availability of any items at the price listed. We will notify of any part number supercessions or price changes prior to processing your order. Due to the nature of our business, our pricing follows the pricing fluctuations of Volkswagen of America and Audi of America. Some items may incur additional shipping costs due to size and weight. 

 

 We insure all shipments against loss or damage. On shipments insured for over $300.00, we require a direct signature on delivery. Please make sure someone will be available at shipping address to sign for package.

 


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